To upgrade / downgrade a service:
- When logged in, click on "Home".
- Click on "Services".
- Click on the row of the service (don't click on the actual domain name).
- Under the "Actions" heading, click on "Upgrade/Downgrade" (the "Upgrade/Downgrade options" is different and not what this is referring to).
- Here you can select the service to upgrade / downgrade to.
How upgrading / downgrading is handled
With the automated upgrading and downgrading features, you can upgrade or downgrade products and packages from the client area. When you place an upgrade or downgrade order, you will receive a refund of whatever you haven't used of the current cycle on the existing product or service. Then, the system will charge you for the remainder of the cycle at the new product's or service's price. The next due date doesn't change.
Price Per Day * Number of days until next due date = Amount Credited
Price Per Day * Number of days until next due date = Amount Debited
Total Payable Today = Amount Debited - Amount Credited